Company
Our Commitments
At eSupply Canada, we believe trust is earned through actions, not words.
Whether you’re purchasing office supplies, joining our membership platform, partnering as an affiliate, or working with us through a government contract, you deserve to know what you can expect from us.
These commitments guide how we build our company and serve our customers.
Supporting Canadian Business
We’re proud to be an Indigenous-owned Canadian company.
Our mission is to help Canadian businesses, Indigenous communities, entrepreneurs, and public sector organizations access competitive procurement solutions while keeping more economic activity here in Canada.
We believe procurement can create value beyond the products being purchased.
Protecting Your Privacy
We recognize the trust our customers place in us when they share their information.
We are committed to collecting only the information necessary to operate our business, protecting it with appropriate safeguards, and using it responsibly.
Our Privacy Policy explains these commitments in greater detail.
Using Artificial Intelligence Responsibly
Artificial intelligence has the potential to improve customer service, simplify procurement, and make our business more efficient.
We believe AI should support people, not replace human judgment.
Where we use AI, we remain accountable for the decisions we make, protect confidential information, and maintain appropriate human oversight.
Building a Better Platform
We’re continually improving the eSupply Canada platform.
That includes improving:
- usability;
- accessibility;
- security;
- search;
- product information;
- performance; and
- the overall member experience.
Because our catalogue includes tens of thousands of products supplied and updated by manufacturers and distributors, some product content originates from third-party supplier data. While we may not control every aspect of that content, we continuously invest in improving the overall experience of our platform.
Security
Protecting customer information is fundamental to maintaining trust.
We continually evaluate our technology, processes, and business practices to help safeguard customer information and maintain the reliability of our platform.
As our company grows, so too does our investment in cybersecurity and information governance.
Transparency
We believe businesses should understand how their information is used, how our platform operates, and the commitments we make to our customers.
That’s why we publish clear policies covering privacy, website use, purchasing terms, and responsible AI.
Continuous Improvement
No business is perfect.
Neither are we.
As eSupply Canada grows, we’ll continue improving our technology, governance, customer experience, and the way we serve Canadian businesses.
We’re committed to listening, learning, and building a company our members, customers, suppliers, and partners can trust.
Questions?
If you have questions about any of our policies or commitments, we’d be pleased to hear from you.